Reaching out to home mortgages in default
SunTrust mortgage customers facing foreclosure will soon start getting phone calls, e-mails and regular mail from Consumer Credit Counseling Service of Central Florida.
The nation’s largest backer of home loans, Fannie Mae, announced Wednesday that it has signed up the counseling service to contact SunTrust mortgage customers in the Orlando area — one of the country’s hardest-hit cities for foreclosures.
Consumer Credit Counseling Service recently started the campaign — which is geared to shift eligible SunTrust customers behind on their loan payments into mortgages with more affordable monthly payments — as part of the federal Making Home Affordable program.
“We’re reaching out to SunTrust customers and trying to get them to start dialogue on what options are available, to come up with an affordability plan, so the consumer can stay in the home,” said Rick Skaggs, regional president for Consumer Credit Counseling Service. “Obviously, Fannie Mae and the [mortgage] servicers do not want to take the homes back.”